Robotic process automation (RPA) has rapidly moved to the top of the business services agenda, driven by unprecedented savings potential and other benefits. Business services organizations can drive even greater long-term value by carefully positioning RPA to support broader transformation of end-to-end transactional processes. Individual tasks may be fully automated with RPA, eliminating 100% of labor and up to 90% of cost. The total efficiency improvement achievable through holistic transformation using RPA across end-to end transactional process can add up to 50% to 75% of baseline cost.

This paper outlines six steps that can set a fast but successful course for integrating RPA into business services operations:

  1. Think “transformation” before thinking tools
  2. Define automation objectives
  3. Identify areas of high potential
  4. Establish the right governance
  5. Plan for transformation
  6. Conduct a proof of concept or pilot